AI-assisted Arbitration Workbench

Helping support agents settle buyer–seller disputes with AI-assisted evidence review

An AI-assisted workbench for TikTok Shop customer-service agents, and a design system for that workbench.

Role: Product Designer
Timeline: Jul 2024 – Jul 2025
Scope: Desktop agent workbench for customer-service agents handling buyer–seller disputes

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Screens are redrawn with fictional example data. Product names, people, orders and policies are changed or omitted for confidentiality. Full walkthrough available on request.